Loyalty Point Management System

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Loyalty Point Management System adalah sistem yang mengelola seluruh aktivitas poin loyalitas pelanggan dalam sebuah bisnis.

The detailed features of the Loyalty Point Management System developed by SIS App are as follows:

  1. Setting the Points Accumulation Mechanism
    • Determine how many points are earned per transaction.
    • Determine other activities that can earn points (registration, referrals, birthdays, reviews, etc.).
  2. Storing and Recording Customer Points
    • Storing each customer’s point balance.
    • Recording the history of point additions and redemptions.
    • Preventing fraud or recording errors.
  3. Setting the Points Redemption Mechanism
    • Determine the type of reward (discount, cashback, gift, voucher).
    • Setting the terms and conditions of redemption (minimum points, time limit, specific categories).
  4. Monitoring Customer Activity & Analytics
    • Seeing which customers are most active.
    • Understanding shopping patterns to create targeted promotions.
    • Measuring retention rates and the effectiveness of loyalty programs.
  5. Integration with Other Systems
    • POS (cashier)
    • E-commerce
    • CRM
    • Mobile application
    • Payment gateway
    • So points are automatically recorded without manual input.
  6. Loyalty Program Automation
    • Automatic bonus points on birthdays.
    • Triple points during promotional periods.
    • Special points for VIP members.