Privacy Policy

PT Sentra Inovasi Solusindo (SISApp)

Effective Date: 29 July 2026

PT Sentra Inovasi Solusindo ("SIS", "we", "our", or "us") develops and operates SISApp, a Software-as-a-Service (SaaS) platform providing enterprise solutions including ERP, CRM, Distribution Management, Warehouse Management, Mobile Applications, and WhatsApp Business Platform integration.

1. Scope

This Privacy Policy applies to our website, SISApp platform, APIs, mobile applications, cloud services, and integrations with Meta's WhatsApp Business Platform.

2. Information We Collect

• Business information (company name, address, contact details).
• User account information.
• WhatsApp Business Account information required to provide services.
• Message template information.
• Message delivery status and operational metadata.
• System logs, audit logs, IP address, browser and device information.

3. How We Use Information

• Provide and maintain our services.
• Connect clients' WhatsApp Business Accounts.
• Send and receive messages on behalf of clients.
• Manage message templates and business profiles.
• Provide customer support.
• Improve security, reliability, and compliance.

4. Meta Platform Data

Platform Data obtained from Meta is used solely to provide services requested by our business clients. We do not sell Platform Data or use it for unrelated advertising purposes.

5. Sharing of Information

We share information only when necessary to provide our services, when authorized by our clients, or when required by applicable law.

6. Data Security

We implement reasonable administrative, organizational, and technical safeguards including authentication, access controls, encrypted communications where applicable, monitoring, and audit logging.

7. Data Retention

We retain information only as long as reasonably necessary to provide services, satisfy contractual obligations, resolve disputes, and comply with legal requirements.

8. Client Responsibilities

• Obtain all required customer permissions.
• Comply with WhatsApp Business Messaging Policies.
• Comply with applicable privacy and data protection laws.

9. Third-Party Services

Our platform integrates with Meta products and other third-party services. Those services are governed by their own terms and privacy policies.

10. Your Rights

Business customers may request access, correction, or deletion of their information, subject to applicable law and contractual obligations.

11. Changes

We may update this Privacy Policy periodically. The latest version will always be published on this page with the updated effective date.

12. Contact

Company	PT Sentra Inovasi Solusindo
Website	https://sisapp.com
Email	cs@sisapp.com (update if different)
Purpose	Privacy inquiries and data protection requests.